viejas casino food and beverages managers

Responds to both Team Members, and Guests inquiries referring more complex questions to the appropriate resource.

Greets the Guest with a smile, and works collaboratively with all Viejas Team Members to develop and maintain a positive relationship.

Performs miscellaneous clerical functions and special projects as assigned.

Performs weekly updates on training for management review.

Maintains records of training activities and team members’ progress.

As needed, customizes materials for a gaming environment. Selects or develops teaching aids, such as handouts, visual aids, demonstration models, and reference works.

Develops course curriculum and implements new/revised training programs, seminars, and workshops.

Performs needs analysis, compiling and assessing data, and conferring with management to determine the training needs within the department.

Develops and leads V-Briefs upon request.If department uses Homework, quizzes, or tests to measure knowledge and retention, administering, updating, and grading these tools.Onboarding of New Hires – Responsible for the development and facilitation of an effective onboarding experience for newly hired team members.Compliance Training – Responsible for the coordination and facilitation of department specific compliance training.STYLE Service Training – Facilitates department specific STYLE service training.Acts as a liaison between Team Members and Leadership attending department meetings, leading V-Briefs and creating a welcoming and streamlined onboarding experience.

All aspects of STYLE service training, compliance, and other areas as assigned. Determines training needs, prepares and updates materials, creates training schedules. Responsible for comprehensive onboarding, skill and service training for Culinary Operations including cook I, II & III, kitchen utility I, II, & III, Assoc & sous chef, pastry chef and Asian cook positions.

Viejas casino food and beverages managers